In the very rare occasion, you are not happy with the work or level of service you have received, the first port of call would be to contact us and give us the opportunity to put it right. Following on from that if you are still not satisfied, we can raise an internal complaints process to see how the matter can be resolved. As we are registered with NAPIT and MCS there are also options to go directly to them to raise a complaint, however we hope there would never be the need for this.