Frequently asked questions

First of all don’t panic, establish if you have lost power to the entire property or just a certain part (for example the lighting.) It could even be a case of temporary power loss to the street you live due to work being carried out by the DNO.

If there is still no power, then first thing to do would be to locate you Consumer Unit (also referred to as fuseboard.) And see if anything has tripped, as it might be possible to reset this (see our blog for more information.)

Following on from this if you still have no power, then give us a call! If possible, we will talk you through what to do over the phone and if need be we can get an electrician out to you asap to resolve the issue. 

If you are a tenant, then we would need your landlord’s permission before any work could be carried out. 

If the work carried out required certification, then yes, along with any building control notifications that are required. We aim to get these to you as soon as the work is completed. If you are having certain work done, such as an EV installed then we would also notify the DNO (Designated Network Operator) which is a legal requirement.
 

Yes we carry out all of these services, for all sectors Domestic, Commercial and Industrial. We can also tailor these depending on your requirements. 

If this does happen, then we request you give us at least 24hrs notice of any cancellations. If work has started and you then decide to cancel any further work, payment will be due for what work has been carried out. 

This all depends on the work being carried out. For example, if it is a consumer unit upgrade, then yes the power will need to go off for several hours whilst the work and testing is being carried out. However most jobs such as a lighting install, only the power for that circuit will need to be isolated, but this is something that will be discussed with your beforehand. 

In the very rare occasion, you are not happy with the work or level of service you have received, the first port of call would be to contact us and give us the opportunity to put it right. Following on from that if you are still not satisfied, we can raise an internal complaints process to see how the matter can be resolved. As we are registered with NAPIT and MCS there are also options to go directly to them to raise a complaint, however we hope there would never be the need for this.  

Yes we are fully MCS accredited, and specialise in renewable technology. So from an EV install through to Solar with battery storage we can do it all!

Nothing! Long gone (or should be) are the days of companies charging for quotes. We provide a free no obligation quote for all of our services.

All our prices are subject to each individual job, and are based on our time, materials and any work carried out. 

Our general working hours are Monday-Friday 8-5pm, however we also provide an out of hours emergency service so are contactable 24/7 should the need arise. 

We cover all aspects of electrical work in the Domestic, Commercial and Industrial Sector. All of our engineers are highly trained, experienced and qualified for the work they do. We always put customers first and take pride in all the work we carry out. We are accredited to NAPIT and MCS, which means we are assessed annually along with having to carry out ongoing CPD and training courses.

We are fully insured for all the work carried out, and we will always do what is best for the customer. We always treat the customers property with respect and are clean and tidy. All of our work is carried out to the latest wiring regulations BS7671. Ultimately it is your decision who you choose, but rest assured with us you will be getting a high-quality service at an affordable price. 

BACs is our preferred method of payment, however we do also accept card, cash and cheques. In some circumstances it might be possible to pay via PayPal or other means, but this would need to be discussed and agreed beforehand.